If the steps you see in your Walkadoo account don't match the steps you see in your Fitbit.com account, or on the Fitbit tracker itself, there could be a few reasons why:
Reason 1: Your Fitbit device hasn't synced to your Fitbit.com account recently
Walkadoo retrieves step data from your Fitbit.com account, not directly from the Fitbit tracker. Given this, if your tracker has a digital readout, you may see higher step counts on the tracker than you do in your Walkadoo account. The easiest way to remedy this is by syncing your Fitbit as soon as possible. Once your Fitbit syncs and updated steps are present in your Fitbit.com dashboard, your Walkadoo account will reflect those new steps, typically within an hour.
Reason 2: Steps were entered into the Fitbit web site or Fitbit mobile app manually
Fitbit offers a "Track Exercise" feature, which lets you manually log a non-walking activity (like weightlifting, for example) in your Fitbit.com dashboard or in the Fitbit mobile app. This is otherwise known as manual entry. When you manually enter an exercise, Fitbit will approximate a step count for that activity, and automatically add that approximation to your overall step total.
It's very important to note that Walkadoo does not accept steps that are entered into Fitbit manually, rather Walkadoo only accepts step data tracked by the wearable Fitbit device itself. For this reason, it's possible the step counts you see in Walkadoo will be lower than the step counts you see in your Fitbit.com dashboard or the Fitbit mobile app.
Reason 3: Fitbit is not selected as your step tracker in Walkadoo
For Walkadoo to retrieve step data from Fitbit, you'll need to ensure Fitbit is selected as your step tracker. You can verify this from your Walkadoo settings page:
In the "Your step tracker" section, you should see Fitbit listed as your device. If you're seeing some other device listed here, like the Walkadoo iOS or Android apps, for example, that could explain why your steps in Walkadoo don't match your Fitbit steps.
To switch to a Fitbit step tracker instead, you'll need to click the Fitbit icon located in the "Switch step tracker" section. This will guide you through the process of linking your Fitbit.com account to Walkadoo. Once complete, you'll see updated steps on the Walkadoo web site, as well as the Walkadoo mobile app, within no more than one hour of syncing your Fitbit each time.