Before reading below, many syncing issues can be resolved by reauthorizing Walkadoo to retrieve step data from your Fitbit.com account. Learn more here. Proceed to the instructions below if reauthorizing Walkadoo does not resolve your experience.
If your wearable Fitbit device is not syncing steps to Walkadoo, you'll first need to ensure your wearable Fitbit device is syncing steps to your Fitbit.com account. Follow these steps to make sure your wearable device is syncing steps to your Fitbit.com account:
1. Log in to your Fitbit.com account here: https://www.fitbit.com/login
If you have not yet created your Fitbit.com account, you can do so here.
2. Click the user icon in the top-righthand corner of the page to access your Fitbit.com profile page:
3. On your profile page, you'll see a graph detailing your recent step activity. Here's an example of what this graph looks like:
You can hover your mouse over each bar in the graph to display your step count for that day. If you are not seeing recent step activity in this graph, your wearable Fitbit device may not be syncing with your Fitbit.com account correctly. As a result, Walkadoo won't be able to receive your steps. Please contact Fitbit customer support at 1 (877) 623-4997 or help.fitbit.com -- a representative will help make sure your wearable Fitbit device is syncing to your Fitbit.com account. Tip: you can also ask a Fitbit representative to make sure you don't have multiple Fitbit.com accounts; you only need one account.
**It's very important to note that while you'll see up-to-date steps on your wearable Fitbit device, you still need to sync your device via the Fitbit mobile app or computer syncing dongle in order for those steps to appear in your Fitbit.com account. Once that's complete, Walkadoo will receive updated steps automatically, typically within 1 hour.