How do I order a Fitbit? If you're participating in a sponsored program offering a free Fitbit step tracker, you'll see the option for ordering your Fitbit on the Step Tracker page here. Please refer to this article if you're having trouble placing your Fitbit order. Related articles Why can't I order an activity/step tracker? I lost my step tracker. Help! My Fitbit is broken. Help! How do I use my Fitbit with Walkadoo? How do I earn points?