Support Center

My Fitbit is not syncing steps to Walkadoo. Help!

If your wearable Fitbit device is not syncing steps to Walkadoo, you'll first need to ensure your device is syncing steps to your account. Follow these steps to make sure your wearable device is syncing steps to your account:

1. Log in to your account here:

If you have not yet created your account, you can do so here.

2. Click the user icon in the top-righthand corner of the page to access your profile page:

3. On your profile page, you'll see a graph detailing your recent step activity. Here's an example of what this graph looks like:

You can hover your mouse over each bar in the graph to display your step count for that day. If you are not seeing recent step activity in this graph, your wearable Fitbit device may not be syncing with your account correctly. As a result, Walkadoo won't be able to retrieve your steps. Please contact Fitbit customer support at 1 (877) 623-4997 or -- a representative will help make sure your wearable Fitbit device is syncing to your account. Tip: you can also ask a Fitbit representative to make sure you don't have multiple accounts; you only need one account.

**It's very important to note that while you'll see up-to-date steps on your wearable Fitbit device, you still need to sync your device via the Fitbit mobile app or computer syncing dongle in order for those steps to appear in your account. Once that's complete, Walkadoo will receive updated steps automatically, typically within 1 hour.

Was this article helpful?
1 out of 12 found this helpful
Have more questions? Submit a request

Contact Us

Email a Question